FAQ

Andy’s Outreach Fund is a charitable fund for Texas Roadhouse employees who have been directly impacted by a severe hardship, crisis or a catastrophic incident that was beyond their control. Since funding for Andy’s Outreach comes from other employees, care is taken to make sure that the grants are given only for unavoidable hardships. Grants must also follow guidelines provided by the IRS.

Natural Disaster Assistance

  • Emergency Assistance for basic living expenses due to a natural disaster that has been officially declared by the President (such as Hurricane Katrina)

Financial Hardship Assistance

  • Triggered by a specific unusual event (such as illness, death, accident, crime or other personal event)
  • Financial need and lack of other resources must be substantiated
  • Expenses must be proven
  • Hardship must be beyond employee’s control

Eligible Financial Hardships Include:

  • Residential fire or flooding
  • Acts of nature that result in major property damage to primary residence or automobile
  • Death of an employee or an immediate family member resulting in a financial hardship
  • Other personal financial hardships (such as catastrophic medical expenses)
  • Living assistance for housing, food and other essential household expenses
  • Theft/loss of essential property

Financial Hardships that cannot be granted under IRS guidelines include:

  • Lost wages due to missed time from work
  • Items covered by insurance or governmental assistance
  • Elective, routine or ongoing medical expenses
  • Bad debt/overdue bills from ongoing financial problems
  • Legal fees and expenses associated with divorce or child custody issues
  • Personal bankruptcy
  • Illegal behavior or situations that occur while you are under the influence of alcohol or controlled substances
  • Circumstances within the employees’ control (such as normal maternity expenses, traffic violations, etc.)

All current employees are eligible for assistance from Andy’s Outreach Fund provided that they complete the application demonstrating how they have been impacted by a qualifying event, substantiate their expenses and prove their lack of financial resources. An application must be made within ninety (90) days of the hardship to be considered by the Disbursement Committee. Only one application may be submitted for a qualifying event. If you are in crisis or are experiencing a hardship and would like to speak to someone prior to submitting an application, please contact Andy’s Outreach at 1-855-TRH-ANDY.

The Application for Employee Assistance is located in each restaurant and will be supplied by the Managing Partner. Applications can also be downloaded under the Andy’s Print These section of our website or completed online by selecting the Ask Andy for Help button.The application should be completed in its entirety to ensure prompt and effective consideration. Additional documentation may be requested. An incomplete application will delay processing and may be returned for completion.The application should be submitted to the Support Center via Fax (502) 805-0639, email to andys.outreach@texasroadhouse.com or mailed to Andy’s Outreach Fund, Inc.; 6040 Dutchmans Lane; Louisville, KY 40205.The application will be considered and evaluated quickly. Please follow-up with your application if you have not heard from Andy’s Outreach within one week of submitting your application.

Contributions can be made to Andy’s Outreach Fund by personal check, online credit card payment, or through payroll deduction. Payroll donation forms are available in each restaurant and can also be downloaded under the Andy’s Print These section of our website or completed by selecting the Contribute Funds button located on each page of the site. Contact Andy’s Outreach at 1-855-TRH-ANDY with any additional questions.

You should not re-apply for the same hardship, but you may submit a new application for a different hardship.

Yes. Andy’s is able to help any eligible current employee as long as the financial hardship occurred during their time of employment.

Yes. As long as there is a financial hardship and you have no other resources (like a savings account) to cover the airfare, Andy’s would be able to help with travel expenses for you and possibly your family. Andy’s is also able to help with actual funeral expenses for an employee’s spouse or child, and, to a limited extent, parent, sibling or legal guardian, when there are no financial resources available.